You're on a Job. A Lead Just Called.
You Didn't Answer. They Hired Someone Else.

Where Home Service Businesses Lose Leads

The average home service business misses 30–40% of inbound calls. Of the ones they do answer, many don't follow up after the first contact. And after a job is complete, most businesses never ask for a review. Automation fixes all three gaps — without adding work to your plate.

• Missed call text-back — instant response when you can't answer
• Lead follow-up sequences — text and email over 3–5 days
• Automated review requests triggered at job completion
• Appointment confirmation and reminder workflows
• CRM pipeline setup — see every lead, every stage
• Reporting — conversion rates, response times, review growth

Missed Call Text-Back

When someone calls and you don't answer, they're going to call the next contractor on the list. A missed call text-back sends an automatic text within seconds — keeping the conversation alive and giving you a chance to respond when you're free.

• Automatic text within seconds of a missed call
• Customizable message with your name and CTA
• Keeps leads warm until you can call back
• Works on your existing phone number
• No app required for the customer
• Setup and tested in one session

Review Request Automation

Reviews drive GBP rankings and convert searchers into callers. Most businesses know this and still don't have a consistent system. B.O.S.S. sets up an automated trigger — job complete, review request goes out. Simple, effective, and it compounds over time.

• Trigger set at job completion in your CRM or scheduler
• Text or email with direct link to your GBP review page
• Timing optimized for maximum response rate
• Follow-up message if no response within 48 hours
• Review count tracked monthly
• Aligned with GBP optimization strategy